ENCRYPTED COMMS V3.2

Support Infrastructure

DrugHub operates a decentralized, zero-knowledge support framework. All communication regarding the drughub darknet marketplace must be encrypted. Use the channels below for account recovery, vendor verification, or technical anomalies. For transaction disputes, utilize the internal ticketing system found on the official drughub onion URL.

SYSTEM STATUS ● OPERATIONAL
PGP ServerOnline
XMR NodeSynced (100%)
Support QueueLow Vol
Avg Response~4 Hours

EXTERNAL COMMUNICATIONS

Tier 1

Email Support

Use for non-market account issues, vendor bond discussions, and mirror verification. Do not send private keys or plaintext addresses.

[email protected]

INTERNAL RESOLUTION

Tier 2

Market Tickets

All transaction disputes, escrow releases, and vendor reports must be handled via the internal ticket system after logging in.

Dispute Resolution ~24h
Tech Issues ~12h

Encryption Protocol Mandate

DrugHub enforces PGP encryption for all sensitive messages. Support requests containing plaintext shipping details, tracking numbers, or transaction IDs will be immediately discarded for security. Import the public key below before contacting support.

OFFICIAL PGP PUBLIC KEY

Official Access

Always verify you are on the primary DrugHub Onion URL before entering credentials.

Mirror Status: Active vmmrsxkevd5j2krt6qo3nw5saj555bbte3hc27lrjkadljxu43sfkcqd.onion

Support Protocols

  • 01

    Encryption is Mandatory. Unsigned messages or those containing plaintext PII are auto-deleted.

  • 02

    One Ticket Policy. Do not open multiple tickets for the same issue. This resets your queue position.

  • 03

    English Only. Support staff operate exclusively in English. Use a translator if necessary.

Quick Help

Current Queue Depth

Vendor Apps Medium
Tech Support Low
Disputes High